About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
When you’re the best, we’re the best. We instill an environment w employees feel engaged, satisfied, and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.
In this role, you will support customers in the governance of subcontractor project managers delivering solutions for our Lumen customers. Serves as project manager for low risk, low complexity software development projects.
The Main Responsibilities
- Effectively collaborates to drive participation of the project team.
- Supports projects using project management processes and tools.
- Maintains awareness of project or portfolio governance.
- Provides administrative support to our customers, including communicating project expectations, updates, and potential risks to team members and stakeholders.
- May have financial reconciliation responsibilities.
- Ensures risk management and procedural compliance of projects.
- Partners with stakeholders to ensure accuracy of project deliverables and timelines.
- Produces quality deliverables within deadlines.
- Reports status of assigned work effort.
- Identifies and escalates issues for resolution.
- Ensures project processes and procedures are followed.
- Meets training requirements and follows established procedures.
Project Governance:
- Review Scope of Work to be delivered to customer
- Coordinate Kick-Off Customer/Subcontractor
- Hold Weekly or Bi-Weekly Progress Calls
- Work with subcontractor PM to coordinate schedules
- Network Services (If in scope)
- Coordinate network services delivery with Lumen provisioning services
- Communicate delivered network services to Subcontractor
- Coordinate schedule for install/turn-up with Customer and Subcontractor
- Customer Premise Equipment (If in scope)
- Work with Customer PM to communicate customer provided CPE delivery dates to Subcontractor for scheduling
- For Lumen provided CPE -assure orders are placed to coordinate delivery for solution to achieve custoemr desired date.
- Monitor and relay tracking/delivery info
- Billing/Invoicing
- Request Vendor PO Set-up
- Approve Vendor Invoices
- Request Customer Invoicing
- Project Closure
- Project Closure Meeting
- Complete Project Closure Checklist
- Launch Custoemr Experience Survey
- Complete Subcontractor KPI
What We Look For in a Candidate
- Education: Associates degree or equivalent education and relevant experience
- Experience: 4-6 years of experience
- BA and 2 years’ experience or minimum 4 years related experience in project or vendor performance management.
Own Your Commitments:
- Engaged with current expectations and make changes when necessary.
- Show interest in customer needs.
- Prioritize commitments to others and strive to consistently meet them.
Grow Yourself, Others and Lumen:
- Deal appropriately with first-time or unusual problems; seeks relevant guidance and support.
- Demonstrate a clear desire to learn and asks questions of others to gain new knowledge.
- Understand the benefit of giving and receiving feedback; Seeks balanced feedback from others and provide quality feedback as well.
Be Inclusive:
- Demonstrate understanding and appreciation for how others contribute to team and organizational goals.
- Willingly involve others as appropriate to accomplish individual and group goals.
- Behave with appropriate appreciation for different cultural norms, expectations, and ways of communicating.
Requisition #: 328106
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.