Job Description

Position: CSR (Customer Service Representative)

Location – Plano, TX 75023

Fulltime Role with TCS

Please share resume with your Cuurent location and ZIp code, also share your suitable time so, we can call and discuss this Job Opportunity.

Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Qualifications:

a) High School Diploma or GED equivalent,

b) 6Months __ 4Years of customer service experience is fine.

Job Type: Full-time

Pay: $21,739.57 - $32,784.97 per year

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

• Plano, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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