Job Description
Position: CSR (Customer Service Representative)
Location – Plano, TX 75023
Fulltime Role with TCS
Please share resume with your Cuurent location and ZIp code, also share your suitable time so, we can call and discuss this Job Opportunity.
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Qualifications:
a) High School Diploma or GED equivalent,
b) 6Months __ 4Years of customer service experience is fine.
Job Type: Full-time
Pay: $21,739.57 - $32,784.97 per year
Shift:
Work setting:
Ability to commute/relocate:
- Plano, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person