Overview:
*Call Center Position-You must live within the Dallas/Ft. Worth area for this position*
Are you ready to be apart of something great? Telvista is in search of passionate and professional talent to support our growing Technical Support team. As a Tech Support agent you will handle blended phone calls for both residential and business customers using in-depth knowledge of our company products, services, troubleshooting technical issues and up-sell any promotional offers during the call.
This is an entry-level position which offers on-the-job paid training. While previous Call Center experience isn't required, we've seen talented professionals do exceptionally well with at least
2+ yrs experience in customer service, tech support, troubleshooting, sales, or front/back-office experience. Candidates should be very reliable, have good attention to detials, have excellent communication and computer skills, coachable, reliable transportation, fully commit to the training schedule which is up to
7 weeks
(our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work onsite at our
Dallas, Tx Location. If this sound like you submit your application today for the next training class!!
We offer amazing perks, benefits and spiffs:
- Awesome colleagues who are dedicated to Telvista and our customers!
- Paid Training (Must omplete training onsite)
- Medical, Dental and Vision Package
- Base salary with performance incentives
- Paid Time Off (PTO) (can be used after 90 days of employement)
- Sick Leave
- Career & Training Development
- Organizational Growth
- Financial resources such as 401k and other options
- Professional Work Environment
- Business Casual Dress code
- Office Snacks and Raffles/Drawings
- Covered Parking & More!
- Full-Time 40hr per week position
- $14.50/hr base pay plus incentives*
Responsibilities:
Essential Duties and Responsibilities
include the following:
- Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure
- Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience. One-year certificate from technical school or one-year related experience and/or training or equivalent combination.
Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present technical information clearly and concisely.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.
Background: You must pass a Federal Background Check which includes Criminal, Education, Employment and Drug Test.
Telvista is an Equal Opportunity Employer