Attention CSR’s, DHL Supply Chain is looking for you!

Work Safe. Work Smart. Work Now.

Our Sturtevant location is looking to hire a Full-Time Customer Service Representative who will specialize in handling Import/Export shipments & Marketing sample projects.

• Comply with International customs shipping regulations
• Forwarding of information to the destination freight forwarder/FedEx of all crated and hand carry shipments
• IMDG, IATA, 49CFR certified
• Communicating with the customer

• Start at $19.40 an hour for 1st Shift (9am to 5pm)

• Excellent health benefits starting on your 30th day, and at very low cost to you

• 401(K) with generous company match

• PTO eligibility day 1

• Tuition reimbursement program

• Great growth potential

JOIN US AND FIND OUT WHY DHL SUPPLY IS THE WORLD’S LEADING LOGISTICS SOLUTIONS PROVIDER!

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.