Job Title - Customer Care Representative
Location – Little rocks, AR
Position – Full Time Permanent
Salary + Benefits
Responsibilities:
Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
Thoroughly documents all contacts and conversations; follows up as required.
Works with other departments to complete customer requests as needed and minimize escalations.
Gains proficiency in various administration and automated workflow systems.
Processes complex and varied service requests.
Consistently meets/exceeds set quality and productivity metrics.
Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications:
High School diploma or equivalent.
Up to 1 year experience with call centre or customer service experience/training.
Fundamental computer knowledge and manoeuvrability within window applications.
Basic understanding of Microsoft office suite, specifically Word and Excel
With Regards,
Danish Manzoor
Team Lead Recruitment
PRO IT, Inc.
Phone: (636) 214-5300
E-Mail: Danish@proit-inc.com
Job Type: Full-time
Salary: $16.00 - $17.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Work Location: One location
Speak with the employer
+91 6362145300
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