Johnson & Johnson MedTech, a member of the Johnson & Johnson family of companies, is recruiting for a Customer Experience (CX) Specialist to be located in Palm Beach Gardens, Florida.

Johnson & Johnson MedTech is the second largest, most innovative and comprehensive healthcare business in the world. The MedTech business of Johnson & Johnson offers an unparalleled breadth and depth of products, services and programs in the areas of orthopedics, general surgery, cardiovascular & specialty solutions and Vision. Our mission is to reach more patients & restore more lives with the best in healthcare innovation!

Key Responsibilities:

Palm Beach Gardens is the location of a newly imagined Johnson & Johnson Institute that is amongst the largest technologically advanced bioskills - learning labs in North America to advance our mission of being the most trusted educator in healthcare. Our vision for the Institute is to deliver purposeful education, creating an engaging, efficient, and effective interactive experience at every touchpoint with our customers and HCPs in the education journey.

The CX Specialist, JJI Palm Beach Gardens, will be the face of our renovated Palm Beach Gardens Institute and will act as an experience champion for all educational activities performed in the site.

The CX Specialist will coordinate all Institute site experience aspects, including but not limited to customer education visits site execution, Institute operations and facilities improvement to deliver state-of-the-art personalized customer experiences for the education space. The Institute CX Specialist will work closely with the DPS CX Associate Marketing Manager, DPS Professional Education Managers and Event Hosts to deliver an integrated and seamless experience flow to customers.

Additional responsibilities include:

• On site point person for all educational events: act as the experience ambassador from welcome to departure of customers, overseeing JJI event experience through appropriate resources/personnel
• Operations: create and manage Institute site processes in support of the customer journey. Order products and supplies that support events and manage external vendor relationships. Conduct site inspections daily and manage JJI Operations budget.
• Day to Day site support: ensure all arrangements are made according to plan, setting schedules for early arrival of support teams, orchestrating multievent registration with Security and handling any day-of adjustments
• FM Partnerships: work closely with Facilities, Cleaning, Security and Catering to create an outstanding customer experience. This also includes preventive maintenance of physical site
• Site improvements: work with EP&S and site leaders to plan, build, maintain and improve our spaces to ensure we are structured to continuously evolve and adapt to MedTech Industry demands
• Events site leadership: work closely with site scheduling/conference coordinator to ensure assigned spaces deliver on the expected experiences for all Institute events. Work closely with A/V team to make sure equipment is tested and functional for every event. Propose content format based on objectives and agenda, to guarantee best use of A/V technology to personalize experience and exceed customer expectations
• Develop and comply with event prioritization guidelines for HCP facing events and manage event/space/resource conflicts and communicate with meeting hosts.
• Manage and conduct huddle meetings with Facilities, EH&S and other site operational areas for event execution
• Deploy and monitor key customer experience metrics to improve PBG Institute´s experience towards goals
• Design, develop and manage the PBG Institute share point site which provides comprehensive information for event planning and execution.
• Develop strategy and maintain a robust digital content library for all digital screens in collaboration with onsite AV Techs

Qualifications

Qualifications:

Education:

• A minimum of a Bachelor’s Degree is preferred

Required Skills & Experience:

• A minimum of 4 years total business experience is required in the following areas: General Administration, Event management, Hospitality, Retail experience/services industry
• Meticulously organized and detailed
• Sense of urgency and problem solver
• Ability to forge partnerships with vendors to provide innovative experience solutions
• Passion for customer experience
• Outgoing, engaging personality
• Excellent written and verbal communication
• Possess a collaborative, pro-active and consultative approach, with the capacity to adapt to fit various styles
• Experience in organizing events in the HealthCare sector with compliance regulations knowledge preferred

Other:

• This is an in-office role based out of our J&J Institute location in Palm Beach Gardens, Florida
• Ability to work occasional evenings and weekends

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.