Job Description

Desktop Support
Contract
Hybrid / Onsite (Multiple Openings)

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Skill

Required / Desired

Amount

of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Required

Experience with troubleshooting network connectivity issues in both LAN and WAN environments

Required

2

Years

Experience imaging and deploying laptops

Required

2

Years

Experience providing desktop/laptop computer hardware support

Required

2

Years

Experience supporting Microsoft Outlook email client

Required

2

Years

Experience supporting Microsoft Office 2013 or higher

Required

2

Years

Experience supporting remote workers and troubleshooting VPN and remote technology issues

Required

2

Years

Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

Highly desired

2

Years

A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)

Required

Experience with local and network printer troubleshooting and repair

Required

2

Years

Technical support experience in a Windows 10 PC environment

Highly desired

2

Years

Experience supporting Cisco VoIP phones and Jabber client

Highly desired

2

Years

Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s

Required

2

Years

Experience in an Active Directory Domain environment.

Required

2

Years

Nitin Kumar
Sr. IT Recruiter
Expedite Technology Solutions
Alpharetta, GA
DIRECT: 16784007810
Email: Nitin.Kumar@expediteinc.com

Job Types: Contract, Temporary

Salary: $30.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• We Need Local to GA candidates, Are you?
• We Need Tax Clearance Letter at the time of submission, can you provide?

Work Location: One location

Speak with the employer
+91 6784007810

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