Job Description

The Director of Patient Care Services & Administrator is responsible for maintaining overall clinical, fiscal, and financial integrity of Hospice patient care, while meeting internal and external customer needs. The DON will report directly to the CEO.

Job Responsibilities & Duties

• Hospice patient care services.

• Assures that the mission, philosophy and values of the agency are upheld in the delivery of patient care services.

• Ensures that Hospice care is provided to the ultimate satisfaction of patients and their families.

• Actively collaborates with clinical staff, including Medical Director and Admissions Department on clinically complex cases.

• Works in collaboration with Admissions to ensure patient care resources are available for pending admissions.

• Acts as a clinical resource in collaboration with the Medical Director.

• Works in collaboration with the Medical Director and the Senior Management team regarding the process for all alive discharges in the program.

• Oversees the clinical operations staff adherence to policies, procedures, and standards.

• Staff supervision and management.

• Responsible for the oversight of hiring, training, supervising, coaching and mentoring of clinical operations staff.

• Evaluates the performance of direct reports.

• Oversees and participates as needed in counseling and termination of clinical operations staff.

• Facilitates and participates in regular meetings with direct clinical operations leadership team.

• Recurring individual mentoring meetings with direct reports onsite and in the field.

• Ensures that the clinical managers are efficiently managing resources to meet patient and family needs.

• Assumes responsibility of program management roles as needed.

• Quality improvement/regulatory compliance.

• Ensures all program-required audits are successfully completed.

• Collaborates with Medical Records Claims Review Team for external audits and records requests, to ensure timely and accurate submission of requested documentation.

• Proactively prepares for potential internal and external surveys, assuring compliance with policies, procedures, standards, Federal, State and local regulations are followed.

• Actively participates in internal and external committees relevant to the program.

• Works in conjunction with program management in identifying referral sources and additional educational requests.

• Actively participates in and leads IDT meetings.

• Ensures that patient/family grievances are resolved timely and satisfactorily.

• Ensures proactive customer service and process/standards are followed.

• Fosters relationships with external customers, referral sources, and regulatory personnel including soliciting feedback.

• Works in collaboration with the senior management team to foster employee satisfaction.

• Ensures effective resource management.

• Identifies opportunities in resource management and utilization by oversight and review of clinical operations including but not limited to labor, pharmacy, medical supplies, equipment and mileage.

• Responsible for development and implementation of Action Plans associated with identified areas of improvement.

• Collaborates with senior management in the budget and strategic planning process.

Job Qualifications

• The ability to utilize and analyze management reports.

• Excellent communication skills.

• Strong interpersonal skills within all levels of the organization.

• Current Registered Nurse License to practice in the State of California.

• Three years of hospice experience.

• Four years of healthcare management experience.

PCA Requirements and Qualifications by State: CA

• California Standard of Quality Patient Care: Section 5.3 Director of Patient Care Services

• PCA Requirements and Qualifications

• RN with BSN or another health-related field

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Hospice & Palliative Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Victorville, CA: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Supervising experience: 2 years (Preferred)

License/Certification:

• RN (Required)

Work Location: In person

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