The General Manager leads the restaurant team by supervising the staff in its day-to-day operations though a hands-on leadership and empowering approach with thoughtful decision making. The GM adopts, embodies, teaches and implements the Standards of Crumbl for our customers and staff. The GM needs to be fully capable of running the store in its entirety and required to work for a total of 50 hours a week.

LEADERSHIP

• Motivate and inspire their team to bring out the best in them every single day while

finding ways to improve their performance.

• Fosters an environment that thrives on teamwork, service, hustle & continuous

improvement.

• Serves as an ambassador of the Crumbl brand to make a positive impact on the guests,

team and community around us.

GUEST EXPERIENCE & OPERATIONS MANAGEMENT

• Ensures that all the staff fully embodies our mission, exceeding the highest standards

so that all guests feel welcome and are given friendly and attentive service at all times.

• Thoughtfully schedules the staff with a consideration for business activity, while

ensuring that both the guest expectations and the profitability targets are met.

• Ensure cleanliness and an “A” grade from the Department of Health are met, to reflect

the care and pride in the service we provide.

• Write thoughtful logbook entries to improve communication, performance and the

long-term success of the business.

STAFF DEVELOPMENT

• Maximize the potential of the team by participating in recruiting, selecting, orienting,

training, scheduling, coaching, developing, and disciplining Managers and hourly staff.

• Ensure that Crumbl Training Programs are being executed thoroughly and diligently

for all staff and management. Leading and overseeing the development of the entire

restaurant team, including managers. Also, leads one-on-one’s with employees to

analyze their performance evaluations and works supporting their development through

the competency trackers.

• Is knowledgeable of restaurant policies regarding personnel and administers prompt,

fair and consistent corrective actions for violations of company policies, rules and

procedures.

FINANCIAL MANAGEMENT

• Efficiently manage the Cost structure of the business to hit profitability target for the

restaurant and manages all administrative and reporting responsibilities.

• Ensures a cost-conscious maintenance plan for all equipment through personal

inspection and by following a preventative maintenance program.

Requirements:

• Degree in business management or a masters in business administration.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Excellent communication skills.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

Responsibilities:

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training low-level managers and staff.
• Creating and managing budgets.
• Improving revenue.
• Hiring employees.
• Evaluating performance and productivity.
• Analyzing accounting and financial data.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

Pay: Starting at $75000 / year

Supplemental pay:

• Bonus pay

Job types: Full-time

Education: No education required

Work location: On-site