Epic Implementation Specialist

This is a full-time, hourly/non-exempt position on UCHealth's Epic[RL1] Implementation Specialist team. You may be based in Metro Denver, Colorado Springs or Fort Collins, Colorado[RL2] . Travel among all UCHealth sites will be required. Days/Hours will vary. You must be available/willing to work a varied schedule.

The Implementation Specialist team provides on-site shoulder support for new users during Epic EHR Go-Live projects at all UCHealth locations and affiliates in and around Colorado. Implementation Specialists are expected to complete a 90-day intensive training program designed to learn 6 Epic applications. Team members will be required to pass assessments for each Epic application. Upon completion of the program, team members will be assigned to provide expert level support. You will partner with analysts to complete necessary tasks related to the build, testing and go-live preparations. Team members will work in fast paced environments and are expected to provide professional support at all times.

Job Duties

• Assists with the installation of assigned systems.
• Tests and troubleshoots existing and proposed assigned system(s).
• Generates reports as requested.
• Provides support and troubleshooting to end users. Documentation for end-user issues.

Requirements

• High School Diploma or GED

Preferred

• Bachelor's Degree
• 2+ years of customer service experience
• 1 year healthcare or IT experience
• Strong customer service skills (ability to handle difficult situations in a professional manner)
• Adaptability

The pay range for this position is: $18.83 - $28.25/ hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package:

• Full medical, dental and vision coverage
• Retirement plans to include pension plan and 403(b) matching
• Paid time off. Start your employment at UCHealth with PTO in your bank
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• 5 year incentive bonus
• Full suite of voluntary benefits such as identity theft protection and pet insurance
• Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year.

• Loan Repayment: UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.