Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The AppleCare Strategic Programs and Systems Team is looking for a strong Program Manager to help drive strategy and deploy responsible Machine Learning in the AppleCare contact center. The team is focused on the building blocks for Machine Learning, and an ideal candidate would have sufficient technical breadth and depth in the Machine Learning / Data Science domain to guide and drive Machine Learning solutions. This is a fast-paced team with aggressive goals. It is a unique opportunity to work on strategic projects and help the AppleCare organization achieve its business goals. The team is cohesive and collaborative with amazing talent and tremendous drive.