Machining Manager Job at Apple, Austin, TX

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Job Description

Summary

Posted: Apr 13, 2023
Weekly Hours: 40
Role Number: 200473204
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The AppleCare Strategic Programs and Systems Team is looking for a strong Program Manager to help drive strategy and deploy responsible Machine Learning in the AppleCare contact center. The team is focused on the building blocks for Machine Learning, and an ideal candidate would have sufficient technical breadth and depth in the Machine Learning / Data Science domain to guide and drive Machine Learning solutions. This is a fast-paced team with aggressive goals. It is a unique opportunity to work on strategic projects and help the AppleCare organization achieve its business goals. The team is cohesive and collaborative with amazing talent and tremendous drive.

Key Qualifications

  • Strong understanding of the ML and NLP space, and experience working with large language models
  • Experience managing projects/programs of all sizes, such as large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools
  • 5-7 years project/program management experience
  • Excellent communication, collaboration, and leadership skills
  • Ability to develop and maintain relationships within the cross-functional teams
  • Strong analytical skills
  • Knowledge of SQL and python
    • Ability to work independently and drive results in a fast-paced environment
    • Experience with agile development methodologies

Description

- Conceive, analyze, influence, and develop strategic process improvement and new ML program initiatives for Apple's support business. - Collaborate with engineering and data science teams to ensure product alignment with business goals and technical requirements. - Analyze current state tools and procedures for strategic change to improve the contact center and help achieve their overall business objectives. - Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners. - Act independently and as a top level contributor in determining project direction and frequently is a team leader on major, complex projects.

Education & Experience

BS/BA or equivalent experience required

Additional Requirements

  • Apple benefits programs vary by country and are subject to eligibility requirements.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

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Job Summary
  • Location
    Austin, TX
  • Job Type
    Full Time
  • Date Posted
    2023-05-13
  • Expiration date
    2026-01-07