Job Description

Manheim Phoenix - Ready Logistics is having an on-site interview day on Thursday, June 1st from 4PM - 7PM! Apply now and join us!

Manheim Phoenix - Ready Logistics
4615 E Elwood St Suite 400
Phoenix, AZ 85040

Thursday, June 1st
4PM - 7PM

Key Responsibilities:

• Serve as an advocate for our network of carriers.
• Form and maintain long lasting relationships with new as well as existing carriers
• Leverage relationships across Ready Logistics internal and external partners to provide support and grow partnerships with existing contracted carriers
• Responsible for remediating issues and addressing all escalations in a timely and effective manner
• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
• Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLA
• Assistance and resolution for operations/process escalations regarding contracted carriers
• Prepare, analyze, and present operational metrics and reporting for business reviews, operational performance reviews, and ‘state of the business’ discussions
• Generate Salesforce cases to track carrier issues or challenges.
• Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
• Carrier performance reviews with contracted carriers: weekly, Bi-weekly and monthly based on multiple KPI performance targets.
• Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business
• Provide the overall business/organization support in insuring we have sufficient carrier resources to support all lanes of business.
• Help identify potential carriers for new business brought by Client Success
• Work with new carriers or zero move carriers to understand their capabilities and areas of interest
• Report out to appropriate regions updates on new carriers to support their needs
• Carrier assistance with program level concerns: volume, rates, terms of the contract etc.
• Assists with special projects as assigned.
• Learns and complies with Logistics standards and policies
• Prioritizing daily tasks and completing tasks in an accurate and effective manner.
• Uses problem-solving skills to resolve carrier issues
• Fields inbound calls and emails
• Other job responsibilities as needed.
• Good judgment, discretion, tact and the ability to work easily at all levels within the organization

Qualifications :

• High School Diploma/GED and 5 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
• OR 7 years’ experience in a related field

*

Preferred:

• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
• Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
• Excellent verbal and written communication skills.
• Good judgment, discretion, tact and the ability to work easily at all levels within the organization.
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently and to undertake responsibilities with minimal guidance.
• Adapting approach and comfortable with ambiguity.
• Must be adept at handling complex situations and businesses.

Administration:

• Possesses excellent interpersonal skills and ability to work with diverse carriers and teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines
• Work effectively on multiple assignments, activities, and projects
• Develop and maintain key processes established by the business
• Ensure timely and effective problem resolution
• Maintain monthly scorecard and establish consistent cadence with carrier performance reviews
• Must have strong working knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Salesforce experience a plus

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

----------

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you live in or near Phoenix, AZ?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85040

Similar Jobs