Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Patient Service Rep- Front Desk

SUMMARY: Works directly with the Office Coordinator, Clinical Coordinator, as well as therapy staff to handle all functions of daily operations. Greets and schedules patients, intakes, and manage referrals. Check-in patients, answer phone in polite and timely manner, register patients, medical records, co-pay collections and deposits. Must provide the highest level of customer service and professionalism to patients and co-workers. Proficient in current software and maintains daily, weekly, and monthly reports for support staff as directed by supervisors. Works closely with all members of the therapy team to achieve financial and program objectives

Essential Job Functions:

• Answering the phone, co-pay collections, deposits, medical records and keeping patient files up to date and accurate.
• Creating, editing, updating and building the therapist and patient schedules to maximize efficiency and minimize downtime.
• Assists in invoicing system by scanning and e-mailing invoices to accounts payable.
• Responsible for registering patients in a timely manner.
• Prepares and submits insurance forms, obtains authorizations and any additional documentation in accordance with requirements of insurance companies and contracted clients.
• Ensures accurate and timely payment posting and reconciliation of billing.
• Assists in the preparation of financial and billing reports on a regular basis and as requested.
• Maintains confidentiality in working with all patient accounts, insurance and financial information at all times. Complies with HIPPA guidelines to protect patient data privacy.
• Listening effectively to patient complaints and communicating concerns to appropriate management.

JOB REQUIREMENTS

1. High School graduate or GED

2. Two years of secretarial experience preferred

3. Ideal candidates will have experience with billing, collections, ICDM-CPT coding, posting charges, data entry, knowledge of medical terminology preferred but not required.

4. Must possess organizational, verbal communication and strong interpersonal skills. Demonstrates a high level of integrity, trust and displays exceptional customer service

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com