Job Description
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Pay of $20 to $20 per hour*, with the opportunity for future increases per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.
Earn up to $7,440 extra in the first two years just by joining our Denver Team! No extra work is required from you; receive $1,500 every six months for two years*, and $30 extra in each paycheck.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
- Potential for annual ProfitSharing contribution toward retirement - when Sout hwest profits, you profit***
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment.
Duties and Responsibilities
Warehouse area:
Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
Prepares perishable items for stocking on aircraft
Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
Ramp Area:
Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
Safely drives and operates a provisioning truck in the airport ramp area
Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
Provisioning aircraft must be accomplished during a prescribed ground time
General:
Works as a member of lean staff operating out of cities served by the airline
Wears visual identification required by the Company, prominently displayed for ready recognition
Responds to internal Customer inquiries
Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
Duties may vary by size and organization of Provisioning Station
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Skills, Knowledge and Abilities
Must be able to read, write and fluently speak and understand the English language
Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period
Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy
Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must be alert to moving vehicles, aircraft, or personnel
Must be able to use radio equipment
Must be able to communicate information and instructions verbally and/or with radio equipment
Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job
Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above
Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations
Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
Must possess a valid U.S. drivers license
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail
Physical Abilities
Must be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfaces
Must be able to observe, and discern safety practices and communicate with Team members verbally and in writing
Must be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas
Must be able to operate cutting tools to open supply boxes
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement
- Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Pay Rate: $20.00
Southwest Airlines is an Equal Opportunity Employer.
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