Job Description

Introduction: The Site Leader is responsible for overseeing services and
activities at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional, safe and client centered environment while on duty; and establish and maintain effective working relationships with others. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. This position reports directly to the Emergency Shelter Manager. Fluency in Spanish is of significant value.
Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; ensure a client focused, trauma informed, and housing focused shelter approach.
Previous shelter experience is preferred but not required.
I. Shelter

• Assist in the implementation of all shelter activities to ensure quality delivery of services.
• Oversee all shelter staff, security, and client activities
• Oversee distribution of services and all program services while on duty
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facilities needs

II. Management
Goal: Support Identified Program Staff facilitating optimal performance.

• Support shelter staff during designated shifts
• Assist in various aspects of staff’s duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager.

III. Administration
Goal: Oversee administrative duties that support program services.

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

IV. Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.
• Perform ad hoc projects as appointed by Supervisor

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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