Business Operations Manager Job at HNTB Corporation, Indianapolis, IN 46202

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Job Description

What We're Looking For

We are looking for a leader to join our Office Management Team, helping to drive successful operational and project performance. HNTB has been in Indiana over 80 years and is looking to continue our consistent trend of profitable growth over the last 10 years.

This role reports to the Director of Operations and involves working with our five Group Directors to plan, track, and optimize performance. Major areas of focus will include revenue forecasting and the contracting process. Revenue forecasting will involve managing the hiring plan, optimizing staff utilization on revenue-producing tasks, coordinating activities across the Groups to ensure staff are engaged and sufficient support resources are in place, as well as analyzing office profitability. The contracting process will involve tracking and reporting the status of each individual contract development, and reviewing contract terms across all clients for risk management and revenue enhancement.

This role also includes working with senior Project Managers on some of our larger projects to help manage the contractual, financial, and schedule aspects.

Character traits that will make this role successful include:

  • strong communication skills to lead by influence
  • an efficient organizational approach
  • ability to analyze data trends and forecast future performance
  • a drive for efficiency

In addition to the tasks listed in the What You’ll Do section further below related to the project aspects of the role, these tasks are part of the Operations Manager role.

  • Works with the office management team and line leaders to establish and maintain Time on job TOJ targets for staff/sections/department and monitor performance against these targets. Ensures Labor Projections and Revenue Labor Forecasts (RLF) are accurately maintained.
  • Oversees and provides coordination of operational processes in partnership with the line leaders to help ensure operational effectiveness and staffing remain scalable and nimble during continued growth.
  • Develops and oversees the office’s budgeted hiring plan and ensures that it is in sync with the labor, revenue projections, and strategic plans.
  • Consults with the Office Business Manager, Division Business Manager and Division Operations Officer on office operating budgets, quarterly forecasts, month-end close, year-end close and non-labor overhead issues.
  • Drives the Win-to-Work process in the office by working with the Contracting Manager and Project Manager in developing a contracting plan and negotiating strategies for solid contracting outcomes including increased profitability and positive cash outcomes, tracking gross margin from project inception to completion. Improves financial metrics through supporting strong project execution and driving the Sophisticated Contracting Approach (SCA).
  • Ensures that CRM data feeding Revenue Labor Forecasts (RLF) projections are up to date and accurate for all Win-to-Work projects by working with Pursuit Champions and/or PM’s.
  • Manages staffing assessments, project, and office revenue goals while monitoring workload and staffing needs as project schedules change.
  • Facilitates work sharing and workload planning, coordinating with the Division HR Director. Supports the strategy of the office to grow capabilities where needed to maximize net revenue potential and to facilitate cross-training.
  • Facilitates planning in such areas as financial modeling, cash management, profit strategies, and market assessments.
  • Coordinates business process with respect to coordination of common work tasks related to Delivery, Business and Operations.
  • Supports the project review process and leads a portion of project reviews for the office. Conducts and/or participates with the Office Delivery Manager in After-Action Reviews (AAR) to identify opportunities for improvement related to 4for4 performance (Quality, on time, on budget and to the client’s satisfaction).
  • Works with Department Managers to establish and maintain TOJ targets for staff/sections/department and monitor performance against these targets. Ensures Labor Projections and Revenue Labor Forecasts (RLF) are accurately maintained.
  • Works with Department Managers in the coordination and oversight of operational processes to help ensure operational effectiveness and staffing remain scalable and nimble during continued growth.
  • Develops and oversees the office’s budgeted hiring plan and ensures that it is in sync with the labor, revenue projections, and strategic plans.
  • Consults with the Office Business Manager, Division Business Manager and Division Operations Officer on office operating budgets, quarterly forecasts, month-end close, year-end close and non-labor overhead issues.
  • Drives the Win-to-Work process in the office by working with the Contracting Manager and Project Manager in developing a contracting plan and negotiating strategies for solid contracting outcomes including increased profitability and positive cash outcomes, tracking gross margin from project inception to completion. Improves financial metrics through supporting strong project execution and driving the Sophisticated Contracting Approach (SCA).
  • Ensures that CRM data feeding RLF projections are up to date and accurate for all Win-to-Work projects by working with Pursuit Champions and/or PM’s.
  • Manages staffing assessments, project, and office revenue goals while monitoring workload and staffing needs as project schedules change.
  • Facilitates work sharing and workload planning, coordinating with the Division HR Director. Supports the strategy of the office to grow capabilities where needed to maximize net revenue potential and to facilitate cross-training.
  • Facilitates planning in such areas as financial modeling, cash management, profit strategies, and market assessments.
  • Coordinates business process with respect to coordination of common work tasks related to Delivery, Business and Operations.
  • Supports the project review process and leads a portion of project reviews for the office. Conducts and/or participates with the Office Delivery Manager in After-Action Reviews (AAR) to identify opportunities for improvement related to 4for4 performance.
  • Other duties as assigned.

What You’ll Do:

  • Directs and participates in the development and initial build of project fee proposals, financial burn/revenue analysis, project labor forecasts, cash flow forecasts. Assists, coordinates and/or has oversight of development of project schedule and coordinates preparation and analysis of schedule baseline, progress schedule reporting, specialty schedules, schedule analysis, EVM, that tie to the HNTB PM System, and other compliance related requirements. Identifies trends and deviations and recommends solutions or recovery plans for multiple financial scenarios related to project performance.
  • Coordinates project specific month-end reporting and revenue recognition activities. Maintains the integrity of the project financial data that result in accurate reporting and projecting of project performance with compliance to internal and external governance requirements (HNTB policies and procedures, client requirements, industry standard accounting requirements and government requirements). Provides oversight and guidance (reviewing for accuracy/clarity) to the project and office business teams through the preparation of financial, cost control, schedule material for internal and external meetings. This includes providing appropriate financial documentation, data analysis, and reports to assist in the project management and dissemination of information/reports/deliverables to key stakeholders.
  • May be responsible for hiring, supervising, managing, training and mentoring of project finance staff. Responsible for assignment of tasks and duties and for first-level review of deliverables. Responsible for all aspects of Career Planning & Development process, including goal setting, coaching, and performance evaluation. May provide ad-hoc training to project team members.
  • Creates, coordinates, edits and publishes guidelines, manuals, and document SOPs with the project’s finance staff for use by project staff to support the Project Management Plan, (items may include, Cost Management Plan, Change Management Plan, Project Review Action Plans, Project Financial Workplan, Risk Management Plan, Document Control Plan and Cash Management Plan). May assist/oversee Document Control efforts for financial/contractual documents between HNTB ProjectWise and SharePoint systems.
  • Reviews, analyzes, and makes recommendations on procurement and contract documents, prepares draft contract documents in coordination with Contracting & Claims as applicable with focus on compensation term reviews and makes recommendations that maximize our cash performance and gross margin. Establishes rapport with client-counterpart to understand client payment process, influence timely processing of invoices, and resolve outstanding issues.
  • Assists with subconsultant management (invoice review/approval processes, progress/EVM reporting, contract review, payment/appropriate PWP association, proactive closeout, and reconciliations).
  • Assists with the project’s financial communication including but not limited to the Monthly Project Review Meetings, Senior Management Review Meetings, other project meetings as required.
  • Leads financial and contractual portions of project close out activities which include financial portion of claims process and resolution, sub contract close outs, and contractual financial close out procedures as applicable.
  • Performs other duties as assigned.

What You’ll Need:

  • Bachelor's degree in Business, Accounting, Finance, Engineering, Construction or relevant field
  • 10 years of financial experience in Engineering, Architecture and Contractor project financial controls
  • In lieu of education, 14 years of financial experience in Engineering, Architecture and Contractor project financial controls

What We Prefer:

  • Good communication skills (written and verbal)
  • Strong financial acumen and analytical abilities
  • Leadership Skills (works well independently and in team environment, able to direct/manage others effectively, works with all levels of management, independent decision-making abilities)
  • Excellent organizational skills and ability to multi-task
  • Ability to think strategically

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about EOE including disability and vet

Visa sponsorship is not available for this position.

\#JK #Administration

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NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Finance Group

ReqID: R-14696

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