Job Description
Customer Support Specialist
At Eddy, we believe the best companies are built by the best people. That’s why we’re on a mission to help local businesses hire, manage, and retain the best employees. Our all-in-one HR Suite helps organizations streamline tedious HR processes and improve the employee experience. We are a team of caring, hard-working, and hungry individuals constantly looking for new ways to get better every day and solve the biggest problems our customers face. If that sounds like you, we want to talk with you about joining our team!
We’re looking for humble, hungry, and articulate people with high learning agility. If you love solving puzzles, learning about people, and are one of the most charismatic or conversational people in the room, then apply. Customer Success Specialists develop genuine relationships with clients, understand customer needs, and work strategically to meet those needs. We’re looking for people with something to prove, and the drive to provide a personalized experience for each client that comes our way.
What you’ll do:
- Assist businesses all around the country with software and payroll inquiries. (We get to talk with some really cool people).
- Troubleshoot technical issues.
- Provide a positive client experience through phone call, email, text, and chat.
- Help clients complete projects to make their lives easier.
- Build strong client relationships.
What you need to get the job done: (minimum qualifications)
- Proficient typing and 10 key speed.
- Customer Service / Client facing background.
- Strong communication skills / Eloquent writing skills.
- Proficient computer knowledge.
- Basic understanding of software and web based applications.
- Ability to manage time efficiently.
- Work under pressure to meet deadlines while juggling multiple tasks.
- Attention to detail.
What will make you really stand out (preferred qualifications)
- Team Player.
- Ability to work well under stress.
What you’ll love about us:
Mindy’s Cafe. Our wonderful, in-house chef, Mindy, makes gourmet meals each day for our employees. (Think delicious salads, sliders, holiday specials, birthday treats and even Pina Coladas!)- Awesome company culture. What creates a cohesive team better than working with people you actually know and like? We participate in quarterly company hangouts, monthly in-office parties, killer holiday parties, Maverick Speaker Series, and a monthly CEO book club! You’ll be a part of a meritocracy, transparent, collaborative, and scrappy startup culture
- Coaching. You’ll get hands-on training from the executive team and VP of sales with massive career growth opportunities.
- Opportunities to give back. At Eddy, we provide monthly service opportunities with our partner, Sunshine Heroes, for employees and their families to give back!
- Work-Life Balance. Everyone needs a break and we get that. We give our employees 8 paid holidays, PTO, and paid leave for new parents.
- Benefits. We care about your well-being so we supply medical benefits with an employer HSA contribution as well as dental, vision, long-term disability, life insurance, and access to a financial advisor.
Eddy is an equal opportunity employer. Eddy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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