Duties

For additional information on direct hire opportunities with the Air Force please click here.

Strongly desired qualifications/skills:

• Expert knowledge of the principles, methods, and techniques of IT assessment, planning, management, monitoring, and evaluation as well as knowledge of the principles, methods, or tools for developing, scheduling, coordinating, managing IT projects and resources, monitoring, and inspecting costs, work, and contractor performance. Ability to lead and manage information systems planning, development, implementation, operation, and maintenance.
• Knowledge of the principles, methods, and tools for the coordinated management of IT programs to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities such as life cycle management and program governance.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or alternative technologies or approaches. Ability to research and analyze external products to determine their potential for meeting mission requirements and business needs.
• Knowledge of concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to IT work/development efforts. Includes those who are actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome. Ability to work effectively with customers to assess their requirements then provide information, expertise, and assistance to satisfy those needs.
• Knowledge of organizational mission and function and how to work effectively within its social, political, and technological systems to achieve measurable high-quality, timely, and cost-effective results. Ability to determine objectives, make sound, well-informed, and objective decisions, set priorities, cause change, and accomplish organizational goals.
• Ability to analyze complexities of existing technology, review/revise/develop policy, initiate plans for enhancements, and provide management sufficient technical and cost analysis information, through written documentation and oral briefings, to render informed judgments.

• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction, and monitor all significant activities so the service is delivered successfully.
• Knowledge Manager: Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
• IT Project Manager: Work that involves directly managing information technology projects to provide a unique service or product.
• IT Investment/Portfolio Manager: Manages a portfolio of IT capabilities that align with the overall needs of mission and business enterprise priorities.
• Coordinate and manage the overall service provided to a customer end-to-end.
• Develop methods to monitor and measure risk, compliance, and assurance efforts.
• Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• Write, review, and coordinate PWS, SOW, SOO, MOU, MOA, SoN, and other documents in support of IT Services
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Lead and oversee budget, and acquisition process.
• Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of operating level agreements (OLAs).
• Perform needs analysis to determine opportunities for new and improved business process solutions.
• Provide recommendations for possible improvements and upgrades.
• Review or conduct audits of information technology (IT) programs and projects.
• Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
• Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
• Resolve conflicts in laws, regulations, policies, standards, or procedures.

Requirements

Conditions of Employment

• U.S. Citizenship Required
• Telework may be authorized.
• PCS expenses if authorized will be paid IAW JTR and Air Force Regulations, more information on PCS benefits/requirements may be found at the following link: https://afciviliancareers.com/regulatory/
• Locations are not negotiable. The actual duty locations available may be located on the Air Force Civilian Service website.
• For additional information on direct hire opportunities with the Air Force please go to https://afciviliancareers.com/find-a-job/
• New hires are required to meet the appropriate qualifications for the specific position being filled, per DoD Manual 8140.03 dates 15 Feb 2023, Cyberspace Workforce Qualification and Management Program.
• Review the required Knowledge, Skills, Abilities, and Tasks (KSATs) for the Cyber Work Role, at https://dl.dod.cyber.mil/wp-content/uploads/dcwf/ElementsMap/story.html
• Required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise.
• Incumbent must be eligible and maintain a Secret security clearance.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  For additional information on direct hire opportunities with the Air Force please click here.

• How to Apply

  For additional information on direct hire opportunities with the Air Force please click here.
  
  HOW TO APPLY:
  When applying at the link below, please use Microsoft Edge or Google Chrome. Click the apply button to complete an application and upload resume (PDF or Word Doc) and/or additional documents (Transcripts, certifications, Vet Docs (DD214), SF-50).
  
  Apply at https://afcs.experience.crmforce.mil/s/registration?jobId=a0583000000FyY7AAK by May 25, 2023.
  If you have questions about this position or about the application process, please contact Arlene Pando AFNWC Senior Talent Acquisition Lead, at arlene.pando@us.af.mil
  Visit the AFNWC webpage to see the current vacancies at https://www.afnwc.af.mil/About-Us/Jobs/.
  
  To receive additional information about current and future job openings with AFCS via email notification, please register at www.Afciviliancareers.com and sign up to "Get Career Updates."
  Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age.

  
  

  Agency contact information

  Arlene Pando

  Email

  arlene.pando@us.af.mil

  Address

  EHA DHA
  550 C Street West
  JBSA Randolph AFB, TX 78150
  US

  Next steps

  For additional information on direct hire opportunities with the Air Force please click here.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents