Job Description Summary:

The Supervisor will be responsible for managing assigned staff, developing and coaching staff to assure productivity, quality, attendance, and timeliness of work in the completion of assigned records in order to meet team’s SLAs. The Supervisor will oversee functions within the HR Service Center, including: HR Phone Assistance, Chat Assistance, and the Ticketing Portal. The Supervisor will also be responsible for managing the workload of their team, in addition to training the team on new tasks and assisting with process improvement and development within the HR Service Center.

Job Summary:

Essential Duties and Responsibilities:

Manages assigned staff, develops, and coaches staff to assure productivity, quality, attendance, and timeliness of work in the completion of assigned records in order to meet team’s SLAs.

• Supervisor will be responsible for adjusting the team’s work schedules based on business needs and ensures the staff is working the appropriate hours.
• Reviews, approves, and signs timecards on daily and weekly basis as required in the timekeeping policies.
• Supervisor will be responsible for assigning and distributing work and re-distributing when team members are out of the office and fills in as needed.
• Supervisor will provide guidance and thorough training to new staff, ongoing training to current staff as needed and will be available to answer questions throughout the process.
• Supervisor will conduct, daily, weekly and monthly audits on the tickets in the queue and in process to ensure all records are completed in a timely manner and without errors.
• Recommend, complete and deliver corrective actions as applicable.
• Elevates any adverse information to the proper channels for review, does not wait to avoid delays.
• As needed, coordinates follow-up actions with the local HR/Recruiting staff.
• Maintains a high degree of accuracy and organization to minimize errors.
• Attends team meetings to share progress.
• Assists Teammates with their workloads and acts as a team player.
• Maintains a professional demeanor especially during difficult and stressful situations
• Maintains current knowledge of relevant staffing and human resources procedures and practices, and relevant labor laws.
• Maintain schedule flexibility due to business needs; anticipate schedule changes at any time.
• Evening and weekend hours are required based on business needs.
• Perform other duties as assigned and participates in special projects as required.

Minimum Requirements:

• Bachelor's degree in related field and 3-5 years related professional experience required; OR equivalent combination of education and experience.
• 3 years of related human resources experience.
• 3 years of supervisor or leadership experience required.
• Ability to interact with all levels of management.

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $65,000.00/Yr. Posted Min: USD $42,400.00/Yr.