About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibilities

Supporting multiple departments, the Salesforce Administrator maintains the Salesforce database for donor, volunteer, and caseload management. This includes, but is not limited to, database maintenance, reporting, and mail list generation and other duties necessary for healthy data and efficient processes.

This position requires multiple skills and experience in managing varied tasks, excellent teamwork skills, and the commitment to follow through. The ideal candidate will be flexible, well-organized and detail-oriented with excellent interpersonal and communication skills. The Salesforce Administrator must demonstrate in their performance adherence to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.

Major Duties

• Learn and maintain the existing Salesforce platform and its integrated add-on products, ensuring consistent usability
• Responsible for creating and maintaining an internal, “customer-oriented” service to collect, enter, store, and provide access to data as requested by various staff members
• Respond to questions and requests via St. Anthony’s ticketing system in a timely manner
• Create reports and dashboards to support all users, operations, and system performance as needed
• Ensure adequate data security protocols are in place
• Remain current on the latest releases and features available on the Salesforce platform and related relevant products (including, but not limited to: Nonprofit Success Pack, S-Docs)
• Drive the evaluation of new features or add-on applications for possible future inclusion in St. Anthony’s Salesforce implementation
• Maintain high-quality documentation of system configuration and automations
• Perform routine data quality tasks, including de-duplication and mass updates as needed to support operations
• Design, facilitate, and support staff training and best practice standards for the successful use of the database including support resources and documentation

Minimum Qualifications

• Associate’s degree or equivalent experience

• Minimum three years of experience with, and current knowledge of, Salesforce Nonprofit Success Pack (NPSP)
• Extensive experience creating custom objects, validation rules, formulas, triggers, and flows
• Strong knowledge of Salesforce security management including user profiles, records, permissions and access
• Experience with FormAssembly strongly preferred
• Certified Salesforce Administrator is highly desirable
• Active on Trailheads and the Trailblazer Community
• Technically skilled with Microsoft Office suite
• Excellent internal communication skills and a commitment to proactive communication
• Flexible and open to new ideas, data strategies and management guidance
• Detail-oriented with a commitment to data integrity and quality of work
• Able to take initiative, work independently and also perform as a team player
• Commitment to issues of social justice and to St. Anthony Foundation’s Statement of Values

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization